"Because XM has been trading for a long time and I am too lazy to change platforms, I have always trusted them." However, recent events have made me completely lose confidence in XM as a platform, customer service has done nothing, and relevant departments have lagged behind in dealing with things, which is completely unlike the behavior of a large company, even a small workshop!" Because the problem of their own rights protection has not been solved, Hui You said angrily.
Unable to log in the account and deposit money normally, resulting in a stock explosion
According to the description of the friends, the evening of November 10, Japan plunged, he himself under the list is not large, 496 dollars under 0.4 hands, but when he is ready to log in to the account after the gold lock the list clear operation, found that the XM website is not logged on, showing that the website is under maintenance. Thinking that this has never happened before, Huiyou changed the browser to repeat login, repeated operations for nearly ten minutes before landing on.
Finally log on to the account, Huiyou is in gold when the trader is not accepted. Huiyou said that it has often encountered this situation before, but after looking for customer service, you can immediately enter gold, but this time you can not connect to the customer service, the page has been displayed in the connection, which shows that there is a problem with the platform website. Huiyou, who could not make money, could only watch the account explode and lose $496.
Wait for 8 days, but only ask to answer perfunctory
On the 11th, Huiyou reflected the situation to the platform customer service, and the customer service replied that it would allow relevant departments to reply after verification, and there would be a detailed email at that time, so that Huiyou could wait patiently. However, until the 18th, Huiyou still did not wait for a reply, and asked customer service every day only one sentence: "Relevant departments are verifying, the specific reply time is not clear." On the afternoon of the 18th, Huiyou, who did not receive the relevant email, asked the platform customer service again, and this time the other party replied that "the relevant departments have verified that the website is operating normally, and the gold channel is normal", implying that Huiyou's own problems.
"After waiting eight days without even a formal email reply and only a few words to clear the responsibility, you can imagine that XM has gone too far in ignoring any customers." Huiyou said angrily, and instead filed a complaint with FX110.
The platform's statements were inconsistent and did not provide any evidence
After receiving Huiyou complaint, FX110 network conveyed Huiyou's situation to the platform on November 21, and received a reply from the platform two days later saying that "you successfully logged in to the platform member area at 16:29 on November 10, 2022 platform time, and your order was out less than ten minutes later due to heavy positions and large market fluctuations at that time."
In this regard, Huiyou expressed puzzle. before the platform customer service clearly called to tell him that he could not log in to the member area during the holding period, and during the site was also displayed as maintenance, how can now find out that he logged in to the member area before the explosion? Isn't that inconsistent? Huiyou want the platform to provide relevant evidence, but so far, the platform did not provide any evidence screenshots, Huiyou hope that the platform can compensate him for the loss of $496, of course, is fruitless.
The exposed cases are never an individual case, but the voice of investors is too weak, often buried by a powerful platform, but the problem has always been there. As recently as July this year, an XM investor encountered a similar problem, and finally failed to solve it. For more details, click on "Three times, Huiyou in XM deposit can not account for explosion warehouse! Someone deposit gold for 4 days did not arrive"
Finally, FX110 network reminds investors that in addition to the license information that has been emphasized in the choice of trading platforms is very important, the wind evaluation of traders is also very important, and more understanding of the real feedback of others, you can step on a lot less pits. If you find that there is a problem with the platform, you can also submit a complaint or expose it on me to avoid more people being cheated.
