Today, the official website of the China Banking and Insurance Regulatory Commission released a news show that the Consumer rights Protection Bureau of the China Banking and Insurance Regulatory Commission recently issued the "Notice on Consumer Complaints in the Banking Industry in the second quarter of 2022" (Notice No. 10 in 2022, hereinafter referred to as the Notice). According to the Circular, the three complaints of the Bank of East Asia ranked first among foreign-incorporated banks.

Specifically, the number of complaints filed by the Bank of East Asia ranks first among foreign-incorporated banks. In the second quarter of 2022, the median number of complaints filed by foreign-incorporated banks was 25. Among them, the largest number of complaints were: Bank of East Asia 145 cases, accounting for 43.2% of the total complaints of foreign-incorporated banks; Citibank accounted for 62 cases, accounting for 18.5%; 54 cases of HSBC, accounting for 16.1%; Standard Chartered Bank 29 cases, accounting for 8.6%; DBS Bank 25 cases, accounting for 7.4%; Fubon Wah one bank 15 cases, accounting for 4.5%.

Bea ranks first among foreign-incorporated banks in terms of complaints per 10 million individual customers. In the second quarter of 2022, the average median number of complaints per 10 million individual customers of foreign-incorporated banks was 85.0 per 10 million individual customers. Among them, the average number of complaints per 10 million individual customers is more: Bank of East Asia 2058.7 pieces / 10 million individual customers, DBS 1500.7 pieces / 10 million individual customers, Citibank 973.3 pieces / 10 million individual customers, HSBC 447.0 pieces / 10 million individual customers, Standard Chartered Bank 85.0 pieces / 10 million individual customers, Fubang H&I Bank 23.8 pieces / 10 million individual customers.

The number of complaints about the credit card business of the Bank of East Asia ranks first among foreign-incorporated banks. In the second quarter of 2022, the median number of complaints about the credit card business of foreign-incorporated banks was 11. Among them, the credit card business has the largest number of complaints: Bank of East Asia 79 cases, accounting for 54.5% of the total complaints of Bank of East Asia; 60 cases of Citibank, accounting for 96.8%; 45 cases of HSBC, accounting for 83.3%; Standard Chartered Bank accounted for 11 cases, accounting for 37.9 percent.