My trading account is: 200163544. In May of this year, I was introduced by the customer manager to open an account in Providence for gold remittance transactions. There were gains and losses in the process, and it was not until July that the account became profitable. I made two withdrawals in mid July, but they never processed the withdrawal for me. They asked their customer service, but they never responded. I uploaded the history of the backend withdrawal, and could you please help me communicate and resolve the issue