Dear octa team, if there is a technical glitch in the currency pair of xng, which was created by the customer but clearly wasn't, then how does octa have the right to deduct this amount from the account. Even if you put my account in read-only mode, even if my trades are open, I can't open or close a position or modify a trade at that time. This was not the last step by the octa team, who eventually locked my account. Who is responsible for my loss, whether octa will pay me for this loss, without octa not paying, octa has no right to deduct the amount from people's accounts. In this way, octa will lose millions of customers of the OctaFX platform. Please do not penalize the customer. My octa account ID is 24035464. I tried to withdraw the amount, but it was not done by the octa team. The withdrawal request number is w10267504. In the meantime I rest into the territorial account. I'm done. But after a while I couldn't open my account. It was blocked by the OctaFX team. Everyone cried because of the problem. I still can't open my account. Please solve this problem as soon as possible. I hope you will consider my request. Best regards to Saeed Ahmad